1. Welcome
Welcome to Trend Design & Renovation. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with our services.
2. Information We Collect
We may collect, use, store, and transfer different kinds of personal information about you, including:
- Identity Data: Full name, title.
- Contact Data: Email address, telephone number, service delivery address.
- Project Data: Information regarding your home renovation requirements, photos, and measurement details you send via our forms.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
3. How We Collect Your Data
We use different methods to collect data from and about you, including through:
- Direct Interactions: You provide information by filling out inquiry forms on our website (e.g., “Discuss Your Project”), requesting quotes, or contacting us via phone or email.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and server logs.
4. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
- To provide personalized estimates, quotes, and carry out renovation services tailored to your request.
- To manage our relationship with you, including customer support and updates regarding your project.
- To improve our website functionality, services, and overall user experience.
- To comply with legal or regulatory obligations in the UK.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers strictly necessary to operate our business, such as:
- IT and hosting providers managing our website infrastructure.
- Subcontractors and tradespeople explicitly involved in your renovation project.
- Professional advisers including lawyers, accountants, and insurers where required.
6. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.
7. Your Legal Rights under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any incomplete or inaccurate data.
- Erasure: Request the deletion or removal of your personal data (“Right to be Forgotten”).
- Restriction: Object to or request restriction of processing your personal data.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us:
- Company Name: Trend Design & Renovation
- Email: info@gotdr.co.uk
- Phone: +44 7464 530105